Tour operator Travel the Unknown Ltd ceased trading on Thursday (August 12), the CAA has confirmed.
The company held an Atol licence up until March 31, 2021, the CAA said, noting that bookings and payments made after April 30, 2021, are not Atol Protected.
The London-based company traded under the names Travel the Unknown and Trip Feast.
It sold off the beaten track trips, including Silk Road itineraries, and specialised in Turkey.
The CAA is currently collating information from the company and will update customers as soon as possible.
Travel agents with Travel the Unknown bookings who are holding consumer payments which have not been paid to Travel the Unknown, are advised not to refund consumers until they have received instructions from the Air Travel Trust.
Agents will be individually contacted by the CAA with specific instructions for these bookings.
Directors Rahul Aggarwal and David McGuiness, and senior sales specialist Sunita Ramanand, posted on the operator’s website to say: “From all of us at Travel The Unknown we would like to thank all of our customers for their business over the years and for giving us the opportunity to be involved in something which hopefully gave you many happy memories as they did us.
“We would also like to say a huge thank you to our partners who have worked with us in providing the experiences which brought so many smiles and fulfilled so many travel aspirations.
“Whilst we did our best to help as many of you travel virtually while borders were closed, sadly Covid-19 has brought our business to an abrupt halt. The duration of the pandemic to date, as well as the uncertain forecast in regard to international travel, has led to this very difficult decision.
“We are grateful to those clients who chose to postpone their trips and are sorry to those of you whose trips we could not fulfil. However, due to the lack of bookings and departures over the past 18 months and a gradually worsening financial position, combined with working in a complex supply chain and an extremely challenging business environment for travel companies, we were sadly left with no choice.”